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Archive for quality installation

I can get someone Cheaper to do the same job

Today I received a call from an Realty agent. He said the buyers had requested our company by name. I said, “great, that’s what keeps us in business.” He then said if it were up to him he would have someone else do it because he knows he could have it done cheaper. I agreed with him, you could have it done cheaper, as a matter of fact I could do it cheaper, but I won’t. I am reminded of a man who came into a tire store I was managing years ago. He was in the market to buy a set of tires for his daughters car, so he just needed the cheap ones. I responded with, I will sell you what you want, but do you really want the cheapest tires on your daughters car? Tires are extremely important when it comes to braking, handling, driving in the rain/snow. They are where the car meets the road. I told him that Michelin’s are the best, and also the most expensive. I then showed him a few sets that were less, but still good quality. I explained why the Michelin’s were more expensive and why I have them on all my vehicles. I even walked him outside to prove to him I had them on my car. Well, he changed his mind and bought the Michelin’s. When it comes to Radon we might be the most expensive  company. But why is that? I could lower my price by not putting fire collars on the pipe in the garage, there’s $50 savings. I could use a cheap, flimsy lid to seal sump pits, another $25 savings. I could not have proper insurance on my company, installers and vehicles, more savings. I could not have my Radon monitors  calibrated on a regular basis, more savings. I could use a cheaper pipe, instead of schedule 40 PVC. I could skip the clamps and J-hooks to support the pipe like we have been seeing on systems. I could do the electrical wrong and save some money. A big savings would be to buy the plastic sump pumps when they are on sale, a savings of at least $75. But would it be right? No. When we seal a sump pit, we install a high quality sump pump with an alarm system. My cost is $150, and that’s what I charge for them. Retail would be $225 with the controller we install. Do you want the cheapest sump pump or a high quality one when the pit is sealed? Fire collars are code, not installing them is wrong. Bottom line is when it comes to your families safety and health, do you want the cheapest system or the best one that will last forever? If your buying a home, don’t settle for what the seller is willing to pay for or with a system from a company that was willing to do it wrong. Demand the best for your family.

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Radon Systems

I just want to thank everyone who has used our services. I truly believe that by being involved in this business that we are helping to save lives. To date we have installed over 6000 Radon systems. If 8 out of a thousand get lung cancer from Radon then we saved 48 lives, in theory. I have had so many people lately thank me for our services. From the neatness of our installs, cleaning up when we are finished, our polite installers and standing behind our work. Yes, sometimes we have to go back because something was missed or something happened to our system. A large percent of our call backs are do to something else affecting our system, not our workmanship.  We try to go back when we are in the area to avoid any more costs to the customer. With the economy being slow I feel lucky to still be in a service oriented business. Other companies are giving away systems, and unfortunately quality along with the price. Because we have refused to lower our standards we are still getting the majority of the jobs. Integrity, caring about what we do, quality of work and a fair price will keep us ahead of our competition. Thanks again, and I hope the next year will be even better for everyone.

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