As we celebrate our nineteen years in the Radon business I’ve pondered what is the toughest part.
- Dealing with employee issues is not that hard because we really don’t have any.
- Dealing with irate customers is not hard, because again, we don’t really have any.
What has been hard over the years in this Radon business is when I have stood in front of someone who was just diagnosed with stage four Lung Cancer.
I remember one day in particular when a husband called in. When I answered the phone, before I could barely get a greeting out, he asked how fast could I install a Radon system. It seemed a little out of the ordinary, so I started to ask a few questions. He interrupted me and said, “I don’t care about the cost, how fast can you get to my house?” It then dawned on me that this was going to be a special case. I told him I could make it happen that day if needed.
I asked what happened, and he said they just found out his wife, in her late 20’s was just diagnosed with stage four Lung Cancer. They have two kids. Her doctor said to test for Radon and they just got the results right before he called.
Their home had elevated Radon levels. We installed the Radon system that afternoon at no charge. Sadly, she has since passed.
Could her Lung Cancer have been prevented? Possibly. A simple test a few years before may have saved her life. We don’t know what she was exposed to in previous homes.
Scenarios like this have happened many times over the years in our Radon business. Each one is hard, and we pray they can beat it, but few do. A simple test can mean a lot.