This just happened last week. I knew I had to post a blog about it.
Here goes the story.
Long story short (if that’s possible). We did some testing in a neighborhood last summer/fall. Some homes tested high. We offered a discount, which we always do, if multiple systems were to be installed. No pressure, no obligation. We offer that so people can save money and it helps our business. It makes sense. One home that tested high was a home that I personally visited, nice people. They waited awhile to decide what to do. When they decided to get a system installed they thought they called us up to schedule the system. When A1 Radon & Vacuum showed up the owner asked them what they were doing at his home. He said that he had called Radon Specialists of WI to do the install, since we tested, gave them a proposal and did the other systems with his neighbors. (he made an honest mistake and called the wrong company) They had checked us out and wanted to have us do the install. We had done all the ground work. The person who arrived from A1 then told them “Oh, Radon Specialists is so busy they subbed this job out to us”. Let me be clear. I would never, ever sub a system install out, to anyone. I would never risk my name going on their work. I would not want the liability. How someone can lie like that to get just one job and live with themselves is beyond me. They knew they had never tested this home or provided them with a proposal. They should have been honest and backed off, that’s what I would have done. How do I know this took place? The homeowner called me, he had an issue with his backup pump system. Part of the system included a new sump pump and sealing the pit. His existing backup up pump needed to be included with the new pump install. When he looked down into the pit through the clear lid he noticed that the backup float was wedged between the pipes for the main pump and backup pump. He knew it would not function properly. I told him that I was sorry, but we never installed his system, that whoever did should be called and go back to take care of it. He then said that we did, that we subbed it out. I explained that we would never do that. He must have called A1 by mistake. After he realized that he did he apologized and called A1. A1’s response was, “we are not plumbers”, “we will not come back to your home, go hire a plumber”. Really? after they just did the install for them? The owner called me back to tell me what they said. I felt sorry for them so I told them I would come over and fix it for them.
Since I was there I thought I would take a few pics to show the quality of work the home owner received.
Issues with system. Most importantly, the home owner said they did not have an electrician on site to wire the outlet. Their installer wired it himself. An electrician needs to wire a new outlet, this is the law in WI. 2. No disconnect on Radon vent pipe in basement. The pipe should be pre-cut and then reconnected with a rubber coupler. This makes it easier to get into the pit. 3. No clamps or J-hooks on piping. I could rip this system out with one hand if I wanted to. 4. They used the disc from cutting through the wall to support the top of the pipe from touching the foundation wall. 5. No Fire Collars on the penetration at the wall or ceiling. This is not a building code but a Fire Code. A code is a code. If there ever was a fire in the garage nothing would stop the fire from spreading to the dried wood on the other side of the drywall. Fire Collars can save your home and your life. 5. Virtually no pitch on the pipe in the attic and a few screws in the truss cross brace to help keep the pipe from moving. The pipe should have a proper clamp or J-hook to secure it. This is just poor quality work top to bottom. I posted pics next to their system to show you what it should have and what it should look like.
Consider what you have read and see here when considering who you should hire to install your Radon system.